French Gendarmerie: implementing Neptune Applications & Handling SAP maintenance and enhancements

The Gendarmerie Nationale is a French armed force responsible for policing - especially in rural and peri-urban areas, as well as on transportation routes. It is under the Ministry of the Interior and Overseas but reports to the Ministry of the Armed Forces for its military missions. 

THE NEED…

• Implement multiple Neptune applications on the Agorha portal using an object-oriented ABAP approach and the Neptune software.

• Provide corrective and adaptive maintenance for SAP HR solutions.

• Diagnose and fix technical issues.

• Assess anomalies and manage requests for functional improvements.

• Handle standard and specialized configuration requests.

OUR RESPONSE…

Rollout of Neptune applications & assumption of maintenance and upgrades

• Neptune expertise: efficiently deploying Neptune applications on the Agorha portal.

• SAP HR support: maintaining and enhancing SAP HR solutions to meet operational needs.

• Technical responsiveness: quick analysis and resolution of technical incidents.

• Functional optimization: managing anomalies and functional improvements to ensure optimal system performance.

• Tailored customization: configuration and parameterization aligned with the Gendarmerie’s specific needs.

CLIENT BENEFITS…

• Deployment of multiple Neptune applications to streamline processes and boost operational efficiency.

• Ongoing corrective and adaptive maintenance of SAP HR solutions to minimize downtime and ensure data availability.

• Technical problem analysis and resolution to reduce downtime and enhance system reliability.

• Evaluation of anomalies and management of improvement requests to meet user needs and improve the employee experience.

• Processing standard and specialized configuration requests enabling the Gendarmerie to meet regulatory requirements and ensure data security.

OUR CLIENT’S TESTIMONIAL…

“Under its modernization policy ‘GEND 20.24’ launched in 2020, focusing on digital transformation, the Gendarmerie aims to have by 2025 gendarmes who are well-versed in state-of-the-art technologies, capable of identifying technology disruptions to stay safer and better supported in day-to-day operations. The automation of HR processes (‘ADRH’) is part of this framework, hinged around the idea of a decision base to be integrated into an HR process. With recognized expertise in SAP HCM, ACT-ON GROUP has been assisting us in this ADRH project.”

Charlie RANDRIAMISAINA, Lieutenant-Colonel / Section Chief - Command Support Applications Directorate

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