VGC: LMS & EPM Implementation to Structure HR Processes and Governance

The Vlaamse Gemeenschapscommissie (VGC - Flemish Community Commission) is the administrative body representing the Flemish Community in the bilingual Brussels-Capital Region, focusing on culture, education, well-being, and health. It manages Dutch-language services and initiatives, improving quality of life for Dutch-speaking residents, and functions as a local authority.

As part of its HR transformation, VGC partnered with ACT-ON BELGIUM to implement a robust LMS and EPM solution.

The objective: establish clear HR workflows, strengthen governance, and support teams in managing talent across onboarding, performance reviews, promotions, and improvement plans.

THE NEED: STRUCTURING HR PROCESSES AND GOVERNANCE

As its HR needs evolved, VGC identified several key challenges requiring expert support:

• Structuring HR processes: onboarding, annual reviews, promotions, and performance improvement plans (PIP)

• Implementing formalized workflows to secure each step of the process

• Strengthening project governance with clear validations and regular checkpoints

• Managing a complex organization with advanced security roles and indirect reporting lines

OUR RESPONSE: IMPLEMENTING A STRUCTURED LMS & EPM SOLUTION

To address these challenges, ACT-ON BELGIUM teams implemented a combined LMS (Learning Management System) and EPM (Enterprise Performance Management) solution, focused on process clarity and governance.

Key actions included:

• Implementing LMS and EPM modules to cover all HR needs

• Configuring an advanced security model tailored to the organization (indirect managers, divisions, positions)

• Designing structured EPM workflows for onboarding, internal mobility, annual reviews, and PIP processes

• Leading iterative testing and validation cycles with client teams

• Establishing strong project governance through workshops, documentation, and formal alignment meetings

CLIENT BENEFITS: CLEAR, SCALABLE, AND SUSTAINABLE HR PROCESSES

With this approach, VGC now benefits from a structured and efficient HR framework:

• Harmonized HR processes, improving employee lifecycle management (onboarding, evaluation, career development)

• Strengthened governance with clear decision-making, formal validations, and improved traceability & client closely involved throughout the project

• A flexible security model adapted to a complex organizational structure

• Enhanced collaboration between project stakeholders and operational teams

• Long-term sustainability through comprehensive documentation and training

🎥 Watch the VGC share its experience with this project:

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