TK Elevator: BizDevOps Governance to drive Agile HR Operations

TK Elevator is a manufacturer and service provider of elevators and escalators. To ensure a scalable, agile, and business-aligned HR technology service model, ACT-ON Germany proposes a 100% BizDevOps-based approach to support TK Elevator’s TalentLink platform. This method integrates development, operations, and continuous collaboration to drive faster delivery, higher quality, and ongoing value realization across TalentLink's lifecycle.

THE NEED...

TK Elevator required a service model that could:

• Transition from reactive support to proactive product ownership.
• Enable continuous delivery of new features while maintaining operational stability.
• Introduce structured, iterative planning and resource allocation.
• Align stakeholders across global and local levels through collaborative planning.
• Provide transparency, responsiveness, and speed in issue resolution and platform evolution.

OUR ANSWER...

ACT-ON Germany introduced a BizDevOps Product Delivery Model featuring:

• Sprint-Based Delivery: 2-week sprints with clearly defined Product Backlogs, prioritization, estimation (T-shirt sizing), and review.

• Proxy Product Owner Role: leading daily operations, backlog grooming, sprint planning, reviews, retrospectives, and quarterly PI planning.

• Ticket Categorization: stories, bugs, incidents, service requests, and epics, each with defined complexity and SLA tracking.

• Product Increment Planning (PI): quarterly sessions aligning strategy, roadmaps, resource planning, and team reflection.

• First 100 Days Approach: structured onboarding to understand TK Elevator's strategy, systems, and culture; establish velocity; and set up collaborative tooling.

• Governance Model: monthly retrospectives, sprint reviews, and a clear split of responsibility across ACT-ON Germany and TK Elevator teams.

CUSTOMER BENEFITS...

• Agile, Scalable Delivery: Fast, flexible iterations aligned with business priorities.

• Clear Governance & Ownership: Product-focused collaboration supported by dedicated DevOps and Proxy PO roles.

• Operational Resilience: SLA-backed incident handling, support coverage, and proactive backlog management.

• Transparency & Measurable Progress: Regular reviews, planning, and retrospectives to track delivery and improve continuously.

Strong Onboarding & Engagement: Culture-first integration, stakeholder mapping, and rapid velocity ramp-up within 100 days.

A project in Germany? Contact ACT-ON GERMANY

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